Cancellation & Refund Policy

Bookings are subject to the cancellation and refund policy shown through NxtREP. Customers should be able to review applicable cancellation terms before completing a booking.

Refund eligibility may depend on factors including cancellation timing; athlete cancellation; coach cancellation; no-shows; weather; unsafe conditions; facility closures; emergencies; and other booking-specific circumstances.

Current platform rules

The following describes the cancellation and refund rules currently applied by NxtREP for booked training sessions. If the terms shown for a particular booking differ, the terms displayed through NxtREP for that booking control.

• Athlete or parent cancellations made at least 24 hours before the scheduled session start are generally eligible for a refund of amounts paid for that booking.
• Athlete or parent cancellations made less than 24 hours before the scheduled session start may be non-refundable, and the independent coach may still be compensated for the session.
• If the independent coach cancels, including for weather or because the coach cannot fulfill the session, the customer is refunded.
• If payment has been authorized but not yet captured when a booking is cancelled, the authorization is released and the customer is not charged.
• No-shows and other booking-specific circumstances may affect refund eligibility as shown through NxtREP.

Nothing in this policy restricts consumer rights that cannot legally be waived. For questions about a specific booking, contact support@nxtrep.io.

See also the NxtREP Terms of Service.